Privacy Policy
Last Updated: 8 October 2026
Gurukrupa Nursing Home & Pain Management Centre (“Gurukrupa Nursing Home”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information and health-related information that you provide to us through this website.
This Privacy Policy explains how we collect, use, store, protect and disclose information when you visit or use our website, contact us, submit an appointment request, communicate with us through WhatsApp, phone or email, or otherwise interact with our online services.
By using this website or voluntarily providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. About Us
Gurukrupa Nursing Home & Pain Management Centre
Plot No. 24, Kalptaru Housing Society,
Pahade Corner, Garkheda,
Chhatrapati Sambhajinagar (Aurangabad), Maharashtra – 431009, India.
Appointments: +91 7387787756
Email: drarvindraj@gmail.com
The hospital provides healthcare services including pain management, interventional pain procedures, obstetrics and gynaecology services and related healthcare services.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
A. Information you voluntarily provide
When you contact us or request an appointment, we may collect:
- Patient name
- Mobile/telephone number
- Email address
- Preferred appointment date
- Preferred appointment time
- Service or department selected
- Information provided in the message or enquiry
- Any other information that you voluntarily provide to us
The appointment form on our website may request your name, mobile number, email address, selected service, preferred date/time and information regarding your concern.
B. Health-related information
If you voluntarily provide information about your symptoms, medical condition, previous treatment, medical history, reports or other health-related information through our website, email, WhatsApp or other communication channels, we may process that information for the purpose of responding to your enquiry and facilitating appropriate healthcare services.
Please do not submit highly sensitive medical documents through the website contact form unless specifically requested by the hospital.
C. Technical information
When you visit our website, certain technical information may be automatically collected by our website hosting provider, security systems, analytics tools or other technical services.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Date and time of access
- Pages visited
- Referring website
- Approximate usage information
- Technical logs and security information
This information may be used for website security, troubleshooting, performance monitoring and improving our website.
3. How We Use Your Information
We may use the information collected through the website for legitimate healthcare and administrative purposes, including:
- Responding to your enquiries
- Processing appointment requests
- Contacting you regarding an appointment
- Understanding the nature of your enquiry
- Providing information about our healthcare services
- Communicating with you regarding healthcare services you have requested
- Maintaining appropriate administrative and healthcare records
- Improving our website and online services
- Protecting our website against fraud, abuse and security threats
- Complying with applicable laws, regulations and legal obligations
- Responding to lawful requests from government authorities or other competent authorities
We will not use your personal information for purposes that are unrelated to the purpose for which it was collected unless permitted or required by applicable law.
4. Health Information and Patient Confidentiality
Health-related information is treated with particular care.
We take reasonable steps to maintain the confidentiality of patient information and restrict access to information to persons who require it for legitimate healthcare, administrative, legal or operational purposes.
Patient information may be disclosed where:
- It is necessary for providing healthcare services;
- You have provided appropriate consent;
- Disclosure is required or permitted by applicable law;
- Disclosure is required by a court, government authority or other competent authority;
- Disclosure is necessary in circumstances recognised by applicable medical confidentiality requirements, including certain public-health or legally mandated situations.
We do not intentionally publish identifiable patient medical information on this website without appropriate permission or another lawful basis.
5. Appointment Requests
Submitting an appointment request through this website does not by itself create a doctor-patient relationship or guarantee an appointment.
An appointment is considered confirmed only when the hospital or its authorised representative confirms the appointment.
We may contact you using the telephone number, email address or other contact information provided by you for the purpose of processing or confirming your appointment.
6. Medical Information Disclaimer
The medical information published on this website is provided for general educational and informational purposes.
Information relating to diseases, symptoms, procedures, treatments, pain management, obstetrics, gynaecology or other healthcare topics should not be considered a substitute for professional medical examination, diagnosis or treatment.
Every patient is different. Treatment options, expected results, risks, recovery periods and outcomes may vary depending on individual circumstances.
You should consult a qualified medical professional for advice regarding your specific condition.
Do not rely solely on information published on this website in an emergency or for diagnosis or treatment.
In a medical emergency, contact the appropriate emergency medical service or visit the nearest emergency department.
7. Cookies and Similar Technologies
Our website may use cookies or similar technologies.
Cookies are small files stored on your device that can help websites remember preferences, improve functionality and understand how visitors use the website.
Cookies may be used for purposes such as:
- Essential website functionality
- Security
- Performance and website optimisation
- Understanding website usage
- Improving user experience
Third-party services used by the website may also place cookies or similar technologies on your device in accordance with their own policies.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
8. Third-Party Services
Our website may use or link to third-party services, platforms or websites, such as:
- Google Maps
- Website hosting providers
- Email service providers
- Analytics or security services
- Social media platforms
- Other service providers required for website functionality
These third parties may process information in accordance with their own privacy policies and terms.
We are not responsible for the privacy practices of third-party websites or services that are outside our control.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
9. WhatsApp and Other Communication Channels
If you choose to contact us through WhatsApp, telephone, email or another external communication platform, the information exchanged through that platform may also be processed according to the privacy practices and terms of that platform.
Please avoid sending unnecessary sensitive medical information through public or unsecured communication channels.
10. How We Protect Your Information
We take reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted electronically.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing healthcare services, maintaining appropriate records, resolving disputes, complying with legal or regulatory requirements and protecting our legitimate interests.
Healthcare and medical records may need to be retained for longer periods where required by applicable laws, professional requirements or legitimate healthcare purposes.
When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal procedures.
12. Sharing of Personal Information
We do not sell or commercially trade your personal information.
Information may be shared with authorised persons or service providers where reasonably necessary for purposes such as:
- Providing healthcare services
- Processing appointment requests
- Maintaining healthcare or administrative systems
- Website hosting and maintenance
- Email or communication services
- IT and cybersecurity services
- Legal or regulatory compliance
- Responding to lawful requests from competent authorities
Where third-party service providers process personal information on our behalf, we take reasonable steps to require appropriate confidentiality and security safeguards.
13. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
- Request information about the personal data we process about you;
- Request correction of inaccurate or incomplete personal information;
- Withdraw consent where processing is based on consent;
- Request deletion or erasure of personal information where permitted by applicable law;
- Raise a grievance regarding the processing of your personal information.
Certain information may need to be retained where required by law, medical-record requirements, regulatory obligations, legal proceedings or other lawful purposes.
To exercise an applicable privacy right, please contact us using the details provided in the “Contact and Grievance” section below.
14. Consent
Where consent is required under applicable law, we will seek consent before processing personal information for the relevant purpose.
You may withdraw consent where applicable by contacting us.
Withdrawal of consent will not affect processing that was already lawfully carried out before the withdrawal or processing that is otherwise permitted or required by applicable law.
15. Children’s Information
Our website is not specifically directed at children.
Where personal information relating to a child is provided for healthcare or appointment purposes, it should be provided by a parent, legal guardian or other person authorised to act on behalf of the child, as applicable under law.
We do not knowingly use children’s personal information for unlawful purposes or targeted advertising.
16. External Links
This website may contain links to external websites, social media platforms, map services or other third-party websites.
We do not control the privacy practices, content or security of external websites.
Users should review the privacy policies and terms of those websites before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
The updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.
18. Contact and Grievance
If you have any questions, concerns or grievances regarding this Privacy Policy or the processing of your personal information, you may contact us:
Gurukrupa Nursing Home & Pain Management Centre
Plot No. 24, Kalptaru Housing Society,
Pahade Corner, Garkheda,
Chhatrapati Sambhajinagar (Aurangabad), Maharashtra – 431009, India.
Phone: +91 7387787756
Email: drarvindraj@gmail.com
Please include sufficient information in your request to help us understand and respond to your concern.
We will make reasonable efforts to address privacy-related requests and grievances within the period prescribed by applicable law.
19. Applicable Law
This Privacy Policy shall be governed by the laws applicable in India.
Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts/authorities having jurisdiction under applicable Indian law.
Gurukrupa Nursing Home & Pain Management Centre
Chhatrapati Sambhajinagar, Maharashtra, India.